This invaluable telephone sales course teaches you the skills and techniques you will need on the telephone to get more leads, appointments and close more sales. You will leave the course with much more confidence and motivation to get on with the job of cold calling and prospecting. You will be able to call your past and existing customers without feeling a pest, and you’ll be able to follow-up mail-outs and quotes without the fear of rejection. Armed with your new skills, you will have more purpose and you will be able to achieve better results immediately.
With so many different sales techniques floating around, it can be difficult to know what to focus on. If you make formal pitches or informal presentations that need to be persuasive, then you need sales presentation skills designed for the real world. So you can grab every opportunity to convey your point of difference and persuade. Some salespeople who are effective one-on-one need new skills to present to a group. Sales Presentation Skills training will increase confidence and provide a framework for ongoing improvement.
According to the Harvard Business School, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent (source). This is important to consider when evaluating your own customer loyalty strategies because in the customer service echo-chamber there is a lot of “hoo rah” about taking care of customers, but little discussion on the business side of things. In order to help you increase your own retention rates, we’ve compiled a list of our 15 favorite tips (backed by academic research and case studies) on increasing customer loyalty, divided into five easy-to-browse sections: Communication, Selling, Reciprocity, Support, and Loyalty Programs.